Question 1

Where did my points and rewards go? I don’t see them in the app.

Accepted Answer

Don’t worry — your points and rewards are still in your account!

Go to the ☰ menu (hamburger menu) in the app, select Loyalty Account, then login to view your points and rewards.

Question 2

How do I earn points?

Accepted Answer

You can earn points in a few easy ways:
1.     Order in the app – Points are added to your account automatically.
2.     At the register – Give your phone number when you order, and your points will be added automatically.
3.     With your receipt – Go to the ☰ menu (hamburger menu) in the app, select Loyalty Account, then login. Tap Earn Points and enter the barcode number from the bottom of your receipt. The number will expire after 14 days from your purchase.

Question 3

Where can I see all my past orders in the app?

Accepted Answer

Go to the ☰ menu (hamburger menu), select Loyalty Account, then login and click on History to view your loyalty history.

Question 4

How many points and rewards can I earn when I dine at Erik’s?

Accepted Answer

For every $1 that you spend at Erik’s you will earn 1 point. You will receive a $10 reward when you have earned 100 points.

Question 5

What if a receipt is $15.74? Do I get 15 points or 16 points?

Accepted Answer

16 points. Amounts are rounded to the nearest point amount. For example: amounts from $15.00 to $15.49 would round down to 15 points, but amounts from $15.50 to $15.99 would round up to 16 points.

Question 6

How do I earn and redeem my rewards or offers?

Accepted Answer

You can redeem rewards in a few easy ways:
1.     In the app – At checkout, select the reward or offer you’d like to use and tap Apply.
2.     In-store – Give your phone number at the register. Our team member can see your available rewards and offers and apply them to your order.
3.     In-store using the app – Go to the ☰ menu (hamburger menu), select Loyalty Account, then login and click on Redeem or Offers.

Question 7

Can I earn points on orders from 3rd party providers?

Accepted Answer

Orders from 3rd party providers such as DoorDash or Uber Eats do not qualify for earning points.

Question 8

Can I earn points when using a gift card?

Accepted Answer

Yes. Points will be earned when using a gift card to make a purchase.  Points will not be earned when purchasing the gift card.

Question 9

What is the maximum amount of rewards that I can redeem at one time?

Accepted Answer

You can redeem up to $50 rewards per order.

Question 10

How long do I have to use my rewards before they expire?

Accepted Answer

Rewards earned will be valid for 365 days from the date they were earned. You will receive an email notification prior to the expiration date to inform you that your rewards are about to expire.

Question 11

How do I edit my account information?

Accepted Answer

Go to the ☰ menu (hamburger menu) in the app, then tap Loyalty Account and login. From there, select Profile to update your information.

Question 12

How do I manage my credit card or gift card on file?

Accepted Answer

You can add, edit, or delete a payment method right in the app:
·       Add a new card: At checkout, go to the Payment section and tap Add a New Payment Method.
·       Edit a card: At checkout, tap Edit under the card you’d like to update.
·       Delete or make default: Go to the ☰ menu (hamburger menu), select Account Settings, then choose the card you want to Delete or set as Default.

Question 13

Still have questions?

Accepted Answer

Contact support by clicking this link (https://eriksdelicafe.wufoo.com/forms/r1yj16lg0iqq116/)or call Erik's Corporate Office at (831)458-1818. A representative will get back to you as soon as possible.

Loyalty Club FAQ