Loyalty Website Account FAQ

Welcome to Erik’s DeliCafé’s Loyalty Program!

Have an online website account? See below for frequently asked questions.

Use Erik’s smartphone app? View the FAQs in your app under “Info”.

How do I earn points?

When you sign up for an Erik’s loyalty account, please be sure to fill out the phone number field.  When you place an order at Erik’s, give the team member your phone number and your points will be automatically added to your account.

If you forget to give your number at the register, you can still earn points with your receipt.  Locate the numbers shown on the bottom of your receipt, under the barcode, and enter them online after you login to your account.  This number will expire after a week from your purchase at Erik’s.

See Erik’s video tutorial on Earning Points after Purchase.

How many points and rewards can I earn when I dine at Erik’s?

For every $1 that you spend at Erik’s you will earn 1 point. You will receive a $10 reward when you have earned 100 points.

 

What if a receipt is $15.74? Do I get 15 points or 16 points?

16 points. Amounts are rounded to the nearest point amount. For example: amounts from $15.00 to $15.49 would round down to 15 points, but amounts from $15.50 to $15.99 would round up to 16 points.

 

How do I earn points for my first order after I’ve signed up online?

Make sure you have your receipt from your first order. Login to your online account here: http://www.eriksdelicafe.com/loyalty-sign-in/ Click on “Earn Points”. Under “Location”, select the location that you dined at. Under “Barcode”, enter the barcode number found at the bottom of your receipt. If you would like, you can add an additional comment to share your experience on social media. Otherwise, click “Submit” and your points should be in your new loyalty account.

See Erik’s video tutorial on Earning Points after Purchase.

Can I earn points when I order online?

Yes. Please contact the corporate office to have your points added to your loyalty account. We are working towards having your points automatically added in the near future.

How do I redeem my rewards?

Log in to your account and select “Redeem Rewards”. Select the location where you would like to redeem your rewards and the amount.  A redemption code will be generated and an e-mail with that same code will be sent to you.  Please give this number to the team member when placing your order.

See Erik’s video tutorial on Redeeming Rewards.

Will I lose my rewards if I don’t redeem them in the store before they expire?

No. If your redemption code expires, your rewards will go back into your account.

 

Will my points and perks from my old loyalty account transfer to the new one?

All points from your old loyalty account will turn into a $10 reward when you sign up and link your account.  If you accumulated any perks from your previous loyalty account, please contact us with your loyalty card number or phone number and we will transfer your perks to your new account.

 

What other benefits are there in being a part of Erik’s Loyalty Program?

You will be one of the first to know about Erik’s new menu items, contests, and other news at Erik’s. You will also receive special offers and promotions and be included in any Erik’s double-point events.

 

Still have questions? Please contact the Corporate Office using the Contact Us Form.